Last updated: November 13, 2026

Return & Exchange Policy

At Lily and Moss Co., we take pride in offering thoughtfully designed products made especially for you. We want you to love your purchase and are committed to making things right if an issue arises.

Made-to-Order Products

Many of our products are custom-made or printed specifically for each order. Because these items are produced on demand, all sales of made-to-order products are final.

We do not accept returns or exchanges for:

• Incorrect sizes or colors selected at checkout

• Changes of mind or personal preferences

• Items ordered by mistake

• Minor variations in color or print placement that fall within normal production tolerances

Please carefully review product descriptions, sizing charts, and order details before completing your purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or incorrect due to a production error, please contact us within 30 calendar days of delivery.

To help us resolve the issue, please provide:

• Your order number

• A brief description of the problem

• Clear photographs showing the damage, defect, or incorrect item

Once your claim has been reviewed and approved, we will arrange a replacement at no additional cost or issue a refund, as appropriate.

Exchanges

Because our made-to-order products are created specifically for each customer, we cannot offer exchanges for different sizes, colors, or styles.

We strongly encourage customers to review sizing information before placing an order.

Refunds

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information at checkout.

We cannot guarantee replacements or refunds for orders delivered incorrectly or returned due to inaccurate or incomplete shipping addresses.

Order Cancellations

Orders enter production shortly after they are placed. Once an order has entered production, it cannot be canceled or modified.

If you need to request a change, please contact us immediately. We will do our best to assist before production begins.

Contact Us

Your satisfaction matters to us. If you experience an issue with your order, please contact us through our website at LilyandMoss.com.

Thank you for shopping with Lily and Moss Co. and supporting our small business!